Shipping Policy

We are a small business that has been heavily impacted by the global inventory crisis!! Please read over our shipping policy to make sure you're comfortable with the impact this has on our shipping times! 

 For the most up-to-date tracking, please use this site:

We thank you in advance and look forward towards helping our customers in anyway that we can!

1. Order Processing Time

All our orders are processed and shipped out within 7 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 24 to 96 hours for the tracking information to update.

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order.

We provide one shipping options:

Standard shipping for a flat rate of $3
The shipping methods and delivery times per region are represented by the following table:

Country or Region Standard Express (Business days)
USA 7-60 Business days 
Canada 8-60 Business 
Europe 12-60 Business 
Australia 12-60 Business

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

4. Shipping Restrictions

Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS]

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

6. Returns and Refunds

6.1 Return Due To Change of Mind

we do not accept returns for change of mind at shopeternalvibes.

7. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at !